WATCHES
Treasures of time...
Where every tick tells a story of elegance and precision.
Team off-duty date: January 26 to February 15
Dear Valued Customer,
We would like to inform you of a temporary suspension of production and shipping during the holiday period from January 26 to February 15, 2025. While production and shipping will be on hold, you are welcome to place orders as usual. Our team will ensure that order fulfillment proceeds according to the established timeline once our production department resumes operations.
Please note that the resumption schedule and cut-off times for watches and bags differ from those of other products.
Here are some important details to keep in mind:
Thank you for your understanding and patience.
Warm regards,
Empório Aragão
We would like to inform you of a temporary suspension of production and shipping during the holiday period from January 26 to February 15, 2025. While production and shipping will be on hold, you are welcome to place orders as usual. Our team will ensure that order fulfillment proceeds according to the established timeline once our production department resumes operations.
Please note that the resumption schedule and cut-off times for watches and bags differ from those of other products.
Here are some important details to keep in mind:
- Orders placed before January 10 will be processed as normal and arranged for shipment according to the standard schedule on 4 February.
- Orders placed after January 10 will commence production only after February 15, according to the established order timelines.
Thank you for your understanding and patience.
Warm regards,
Empório Aragão
FAQ
We state that our size guide is quite accurate, but if you’re in doubt, please contact our team.
All our products come with free Express or Registered Post shipping, subject to the purchase value.
Our limited editions are made to order, resulting in a unique and thorough production process. Therefore, delivery times vary from 15 to 20 business days for most items, and 30 business days for the suits and jackets collection, due to the complexity of the production process. Please take our production times into account before finalizing your purchase, as we cannot shorten the production time for urgent requests.
Yes.
Due to the personalized nature of made-to-measure and custom order products, we cannot accept returns. In the event of a manufacturing defect, we may send a new product upon receipt and proof of the defective product.
Yes, Send us an email with the order number to request the gift-wrapping or write it in the order description/notes at the time of purchase.
A credit card can be blocked for several reasons:
- Buy something in a different location to your home area
- Purchase an expensive item
Our team is always available via our contact form button, with a response time of one to two business days.
Contact us!
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